Statement of Commitment to Accessibility
May 26th, 2026
Royal Auto Collision is committed to providing a barrier-free environment for our clients/customers, patients, students, employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises, access our information, or use our transportation services.
As an organization, we respect and uphold the requirements set forth under:
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the Accessibility for Ontarians with Disabilities Act (2005)
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Customer Service Standard
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the Integrated Accessibility Standards Regulation for Information and Communications, Employment, Transportation, and the Design of Public Spaces
Approximately 2.6 million Ontarians live with a disability and, as the population grows older, this number will also increase.
Our organization has made a commitment to accessibility for everyone who uses our services because this makes good business sense, and it is also a legal obligation. Our company has an important responsibility for ensuring a safe, dignified, and welcoming environment for everyone.
We are committed to ensuring our organization’s compliance with accessibility legislation by implementing:
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all required policies
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procedures
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equipment requirements
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training for employees
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best practices
We will review our accessibility policies and practices on a regular basis. Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation within our policies, procedures, programs, and training.
We are committed to reviewing the following information with our employees:
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The Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, including the purpose of each of these pieces of legislation.
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The requirements of the Integrated Accessibility Standards for Information and Communications, Employment, Transportation, and the Design of Public Spaces, to the extent they are relevant to an employee’s job responsibilities.
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Accessible employment practices, such as recruitment, assessment, and selection.
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Developing emergency response plans and individual workplace accommodation plans for employees with disabilities.
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The requirements of the Customer service standard.
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Accessible communication supports and information formats (both digital and nondigital).
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Communicating and interacting with people with various forms of disabilities.
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Accessible websites and web content.
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How to interact with people who use assistive devices, mobility aids, service animals and/or support persons.
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Transportation vehicles and equipment requirements.
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How to use available equipment and devices to help provide services to people with disabilities.
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Notices of service disruptions (temporary or long-term).
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What to do if a person with a disability is having difficulty accessing Royal Autocollision.
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Royal Auto Collisions relevant policies and procedures regarding accessibility, and any changes thereto.
Royal Auto Collision realizes that providing accessible and barrier-free environments for everyone is a shared effort. As a community, all businesses and services must work together to make accessibility happen.
For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.
AODA FEEDBACK POLICY
Accessible Customer Service – Feedback Process
Purpose and Commitment
- Goal: To receive and respond to feedback on how well we provide goods, services, or facilities to people with disabilities.
- Standard: We are committed to addressing any barriers and improving our customer service experience.
How to Submit Feedback
You can share your comments, suggestions, or complaints using any of the following methods:
- By Phone: Contact Richard Barnes at (905) 282-1622 ext. 201.
- By Email: Send a message to Richard@royalautocollision.ca.
- In Person or Mail: Visit or write to Royal Auto Collision at 1725 Sismet Road, Mississauga, ON L4W 1P9.
| Accessibility Feedback Contact Richard Barnes | (905) 282-1622 ext. 201 | Richard@royalautocollision.ca |
Alternate Formats and Communication Supports
- Requests: If you need this feedback process or the submission form in an alternate format (such as large print, Braille, electronic text, or accessible audio), please contact Richard Barnes using the contact information above.
- Cost: All accessible formats and communication supports are provided free of charge.
Response Timeline and Follow-Up
- Acknowledgment: We will acknowledge receipt of your feedback within 5 to 7 business days.
- Action Taken: We will review the feedback, investigate any identified service barriers, and provide a formal response outlining any steps taken or changes made to improve accessibility.
